FAQs

FAQs

Our Products

Upon arrival of the Juices you have ordered, you may notice that they have slightly thawed. This is fine, defrosting will take place once left the freezer and ready for delivery. All you need to do is put it in your freezer until you are ready for the drink. When you are ready, take it out of the freezer and let it defrost.

Depending on what fruit it is and the ripening stage, you will either need to store them in a fridge or at room temperature. Citrus fruits can be stored at room temperature. Whilse soft fruits, such as peaches, berries and grapes can be stored in the fridge. Bananas can be stored either in the fridge or at room temperature depending on ripening.

As this drink stays in the freezer, it can be kept in there for up to 30 days. Once this is out of the freezer, keep in the fridge and consume within 2 days.

As you are aware, supermarkets have now removed the ‘sell by dates’ print from off their packaging and have asked that customers use their discernment when it comes to the life expectancy of fruits purchased.

Unfortunately, we cannot say how long a fruit will last. What we ask is that you too use discernment when handling fruit. You should be looking for colour changes and very soft parts of the fruits can be pressed in easily. But these signs can vary from different fruits, this all depends upon their ripening time. Some of the fruits will need to ripen at home, whilst others may just be ready to eat after a few days. But, we do not send out fruit that has less than 2 days shelf life.

They are swear words when it comes to preparing (by hand) these fresh juices. They absolutely do not have any artificial additives neither any preservatives.

Because of the examples that we receive from supermarkets, we expect that all fruit fruits must be of perfect shape, perfect size, and without blemish. Though many of our supplied fruit is delivered in a ‘perfect’ form, not all the fruits we have are like that. With some of these fruits, the odd looking shape, or the variations in colour, it is just how it grows.

Though they may be delivered in an ‘imperfect’ form, the fruit still tastes the same.

As much as we try our best to ensure that the ingredients are of the best quality, its not all the time that we are able to get the organic fruits as sometimes they are rare in stock. However we are always on the lookout for product quality.

Although these drinks are natural, it is always important to consult your doctor before having any of these drinks for their professional advise.

When fruits and vegetables are pressed, there can still be left over remaining fibre once it has been filtered. What you see at the bottom of the bottle is just separation happeninig naturally. Just give it a shake and enjoy.

When you are defrosting the juice, yes, it can be left at normal/room temperature to speed up the defrosting process, but once it has been completely defrosted, please ensure you put it in the fridge. Otherwise it will go off quick and you will need to throw it away.

There is no added sugar in the drink. It contains 100% crushed fruits squeezed into the bottle. There is only naturally occurring sugar known as fructose contained in this drink.

Of course. Offering an all-natural, plant-based drink was the basis of our business plan and we plan to keep it like that moving forward.

Allergens

The drinks are made andthe fruits are prepared in an environment where it is exposed to nuts. The location of these two products (nuts and drinks) are prepared in separate sections of the building and do not have direct contact with each other.

However I do understand the severity that nuts can have either within close or far proximity and therefore I cannot guarantee there will be no trace of nuts in these products.

We do have our certificate for ‘food safety’ and we do follow the requirements of the ‘food standard agency’ for labelling and informing our customers of ingredients. And therefore we always work to ensure there is no cross contamination of these products.

Delivery and returns

The delivery date will vary depending on the city in which the products are being delivered. All orders must be placed by every Thursday by 5 pm. This is so that everything can be prepared for delivery and distribution on Sunday. All products will leave for delivery on Sunday and the ‘Get fru-it’ team will deliver within the Nottingham area, but if you are outside the Nottingham area, we have partnered with ‘Evri’ courier service to deliver the products. This can take up to 3 working days.

Now, we do not ship internationally. This is something that we are working on, but for now, it is the UK only.

If you are not going to be in, please let us know, in the payment section, and please tell us where you would like us to leave the products.

Please contact us at info@getfru-it.com with any issues that you have. If there is anything damaged, please send us a picture of this also, as this will help with the situation. If a product goes missing at your chosen destination because you are not in, ‘Get Fru-it’ cannot be held accountable for this. If it has gone missing through our transport team, then ‘Get Fru-it’ will handle this and we will be in constant communication with you to ensure you receive your goods.

We only deliver to the UK.

As the order is bespoke, unfortunately, you cannot add to this order, you can only remove items from the order. This must be done by emailing us at info@getfru-it.com by the following Saturday of your order.

To prepare for delivery every Sunday, every order must be placed by Thursday at 5 pm. The payment section will let you know the available day for delivery.

At ‘Get Fru-it’, it is our passion for fruits, juice and being healthy and therefore always seek our best to satisfy our customers. If for any reason there is an issue with your order, please contact us at info@getfru-it.com We will be happy to discuss any issues that you may have.

Please also understand that as these are perishable goods, it is difficult for us to refund these products, but we can always offer a discounted voucher upon your next purchase.

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